1) Once artwork has been approved, no changes can be made thereafter – Guarantee doesn’t cover changes that are made after artwork approval

 

2) 50% deposit is required for:

a. All first-time orders;

b. Order from existing customers who have not purchased within the last 12 months

c. Existing customers with poor payment history

d. Indent orders

e. Orders exceeding $5,000.00

with the payment of the balance required upon completion of order and prior to delivery. Goods cannot be released payment has been made in full.

 

3) 100% payment is required upon placement of order for all urgent orders – it is the responsibility of the purchaser to ensure payment is made ASAP as under no circumstances will any new orders be sent out prior to full payment regardless of urgency.

 

4) For new logo’s, lead time is dependent on time taken to approve artwork.
A-One will not be held responsible for delay in lead time when artwork approval is not sent back promptly.

 

5) Verbal approvals will NOT be accepted for any artwork approvals – no orders will proceed until approval is given in writing (either by fax, with form signed and dated, or email with a copy of the approval form attached to the email)

 

6) Any alterations made to the artwork after the 2nd proof for approval has been supplied will incur a charge of $ 25.00 + GST (unless the customer’s original requests differ from what A-One has supplied). This applies for ALL decoration methods.

 

7) While we do our best to ensure prompt deliveries, we will not be held responsible for delayed freight once the goods are sent from our premises.

 

8) Where interstate deliveries are required, lead time cannot be guaranteed as our freight carriers work off a 1-7 day delivery lead time (depending on location of destination). If urgent orders with tight deadlines are required for orders going interstate, it is the responsibility of the purchaser to organise a pick-up.

 

9) Approval of credit account application will not be given prior to the first 5 orders placed. Only once the first 5 orders comes through will an application be considered (purchaser must meet conditions before being considered for an account application).

 

10) Any changes made to the quantity ordered more than 2 days after the order has been placed will be subject to a handling charge (including changes to sizes, or additions). Reducing the order quantity will not be accepted unless they can be returned to our respective supplier, and will also be subject to handling charges.

 

11) For all INDENT orders, total quantity invoiced and delivered may vary +/-10% of the ordered quantity as per industry standard. By accepting an indent quote, the purchaser is agreeing to take the full quantity of what is supplied irrespective of the differences that may arise in their purchase order and what is actually supplied.

 

12) All quotations are valid for 30 days, and indent quotations are subject to a variation of more than 2% in the exchange rate.

 

13) With all decorated items personalised with your logo, A-One will not be held responsible if you decide not to go ahead with the order for any reason other than because we made a mistake with your logo or product. The purchaser remains fully liable for the cost of the order. Failure to pick-up the goods will not be considered non-supply, but will still be treated as a completed order, and by placing an order with A-One, the purchaser is accepting full responsibility of their order and its pick-up and payment. Should the purchaser fail to pick up their goods in an attempt to avoid paying for the goods they no longer want, we will still treat this as an unpaid invoice and if remains unpaid, will be passed onto our debt collection agency.

 

All claims must be made within 7days from receiving goods. Guarantee becomes void should claim be made outside of this period.

 

SAMPLES TERMS & CONDITIONS

 

1) Samples need to be returned and delivered to us in their original packaging / condition 1 week from the invoice date in order to receive credit. Any returns sent back after this date will not be accepted for credit unless they can be used in the order.

 

2) Goods which are returned faulty or with stains / marks will not be accepted. Re-packing fees will apply for goods not returned in original packaging (if supplied with packaging).

 

3) The handling fee of $30.00+GST charged is only refundable should an order come through from this order for samples (minimums still apply).

 

4) Limit of 5 garments per customer per order. If more required, additional handling fee applies (which is non-refundable if an order for these garments don’t go ahead)

 

5) Due to our supplier no-return policies, samples cannot be supplied for some of our range (including but not limited to Tuffwear, Bisley, Visitec). If samples required from such suppliers, returns cannot be accepted under any circumstances, unless they are to be used in the order.

 

Terms and Conditions as at January 2009